Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with an offer listed on the site? This page explains the best way to reach us and what we can actually help with.
What we can help with
USA Casino is an independent research and comparison site covering online casinos available to US players. We don't operate any casino ourselves, hold player funds, or process deposits and withdrawals — so there are limits to what our team can resolve directly. Here's a quick breakdown of what falls inside and outside our remit.
| We can help with | We can't help with |
|---|---|
| Corrections to bonus terms, ratings or listings on this site | Deposits, withdrawals or account balances at a specific casino |
| General questions about how our review process works | Disputes over game outcomes or bonus eligibility at an operator |
| Feedback on content accuracy or broken links | Identity verification (KYC) requests — these go through the casino directly |
| Suggestions for casinos or topics to cover | Password resets or login issues on a casino's own site |
If your question relates to an actual gambling account — a delayed payout, a bonus that didn't apply, or a login problem — that's something only the casino's own customer support team can sort out. Every operator we list, including non-Gamstop options if you're outside the US, publishes its own contact channels, usually live chat or email, directly on its site.
How online casino support usually works
Since a fair few contact enquiries actually relate to individual casinos rather than to us, it's worth knowing how support is typically structured across the sites we review:
- Live chat — the fastest route for most players, usually staffed around the clock or during extended hours
- Email support — better for detailed queries involving documents, such as identity verification
- Phone support — offered by some operators, though not all, and typically limited to certain hours
- Help centre or FAQ pages — worth checking first for answers on withdrawal times, wagering requirements or payment methods
When you're comparing operators such as Raging Bull, Uptown Aces or Ignition, it's reasonable to test their support channels before depositing anything — send a quick question and see how long it takes to get a useful reply. Response speed and clarity tell you a lot about how that casino will treat you if something actually goes wrong later.
Before you reach out about a bonus or offer
A large share of the questions readers send us relate to welcome offers — things like Slots of Vegas' 375% match plus free spins, or Card Crush's mystery coin reward. Before contacting either us or the casino, it's worth checking a few things yourself first, since the answer is usually already in the terms:
- Read the full bonus terms on the casino's own promotions page, not just the headline percentage
- Check the wagering requirement — how many times the bonus (and sometimes the deposit) must be played through before withdrawal
- Note any expiry date on the bonus funds or free spins
- Confirm which games count toward wagering — table games and live dealer titles are often excluded or contribute less than slots
- Check the maximum withdrawal cap tied to bonus winnings, where one applies
If, after reading the terms, something still looks unclear or inconsistent with what we've published, that's exactly the kind of thing worth flagging to us so we can correct it.
Reporting a scam or a concern about an operator
We only list and rank casinos we've researched for licensing, security and fair-game practices, but the wider industry does include sites worth avoiding. If you come across an unlicensed operator, a casino that delays withdrawals without explanation, or anything that looks like a common casino scam — fake licence claims, rigged-looking games, or pressure to deposit more to "unlock" a withdrawal — let us know. We can't intervene directly with an operator, but flagged reports help keep our listings honest and help other readers avoid the same site.
If gambling has stopped feeling like entertainment
If you're reaching out because gambling is starting to affect your finances, mood or relationships, please treat that as the priority over any other query on this page. Our Responsible Gambling page covers deposit and time limits, self-exclusion programs, and links to state and national support services. Every licensed US operator offers tools to set spending limits or pause your account, and support is available regardless of which casino you've been playing at.
A quick reminder on how we operate
USA Casino may earn a commission when readers click through to a casino from our listings, but this never affects how we rate or rank an operator — a site's position on this page is not for sale. You can read more about how we approach reviews on our About Us page, or check our Terms and Conditions for details on how the site is run.
Getting the right response, faster
Whether you're reaching out to us or to a casino's support team, a few details speed things up:
- The exact page, review or offer you're asking about
- The casino name, if your question relates to a specific operator
- Screenshots, if you're reporting something that appeared incorrectly on the site
- Your general location or state, if it affects which casinos are relevant to you
We read every message that comes in, though as an independent research site rather than a support desk, replies on operator-specific issues may simply point you back to that casino's own team — they're best placed to look into account-level detail that we don't have access to.